A few months ago, they came to us stating that they wanted to try to be 100% booked for scheduled clinics. This means that when someone cancelled an appointment, you were suppose to try to fill that slot with another patient. Sometimes I take most of the day trying to fill slots that have been cancelled. Koren told me that I was around 4% in not being able to fill the slots. That means that I was 96% able to fill the cancelled patients.
Hopefully this will bring a good raise & a nice bonus early next year.